Privacy Policy

This policy explains how The Nail Story collects, uses, stores and protects your personal information. It follows the Privacy Act 2020 and the Information Privacy Principles.

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1. Who we are

The Nail Story Unit 32/210–218 Victoria Street West, Victoria Park Market, Auckland CBD 1010 Phone 022 026 6740 · thenailstorynz@gmail.com

For anything to do with your privacy, contact Dasha at thenailstorynz@gmail.com.

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2. What we collect

• Contact details — name, phone number, email address.

• Booking information — services booked, appointment history, notes on your preferences, technician seen.

• Health information — allergies, skin and nail conditions, medications, pregnancy and other contraindications you tell us about. See section 3.

• Payment information — processed by Fresha and our EFTPOS provider. We do not see or store your full card number.

• Photographs — images of completed work, where you have agreed.

• Website information — IP address, device and browser type, pages visited, referring site, collected through analytics and cookies.

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3. Health information

Health information is sensitive and we treat it that way. We collect only what we need to perform your service safely, we record it against your client file in Fresha, we discuss it only with the technician treating you, and we never use it for marketing. You are not obliged to give it to us, but without it we may not be able to carry out a service safely.

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4. Why we collect it

• To take and manage your bookings, and to send reminders and changes.

• To perform services safely and adapt them to your skin, nails and health.

• To give aftercare advice and honour our 7-day guarantee.

• To take payment and keep tax and business records.

• To send marketing, where you have opted in.

• To improve our website and understand how it is used.

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5. Who we share it with

We do not sell or trade your personal information. We share it only with the providers who help us run the studio:

• Fresha — bookings, client records, payments, reminders.

• Wix — website hosting, contact forms, site analytics, and our email marketing through Wix Email Marketing.

• Google Analytics — website usage statistics.

• Meta (Facebook and Instagram) — advertising and audience measurement, where the Meta pixel is active on our site.

• Our accountant, bank and payment providers — for payment processing and record keeping.

We may also disclose information where the law requires it, or to protect someone's safety.

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6. Storage outside New Zealand

Fresha, Wix, Google and Meta store data on servers outside New Zealand, including in Australia, the United States, the United Kingdom and the European Union. This means your information may be held overseas.

 

We use these providers on the basis that they are subject to privacy safeguards comparable to the Privacy Act 2020, as required by Information Privacy Principle 12. By booking with us, you understand your information will be stored offshore by these providers.

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7. Cookies and tracking

Our website uses cookies — small files stored on your device.

• Essential cookies keep the site and booking links working.

• Analytics cookies tell us which pages are visited and how the site performs.

• Advertising cookies measure the performance of our ads on Facebook and Instagram.

You can block or delete cookies in your browser settings, or opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some parts of the site may not work properly if essential cookies are blocked.

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8. Marketing

We only send marketing to people who have opted in — by ticking the subscribe box on our site, or by agreeing in studio. Every email has an unsubscribe link, and you can ask us to stop at any time by replying or emailing thenailstorynz@gmail.com. Unsubscribing does not affect appointment confirmations and reminders, which are part of your booking.

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9. How long we keep it

• Client and booking records — 7 years, in line with tax and business record requirements.

• Health and contraindication notes — for as long as you remain a client, so services stay safe, then deleted with your client record.

• Marketing contacts — until you unsubscribe.

• Website analytics — as set by Google Analytics retention settings.

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10. Your rights

Under the Privacy Act 2020 you can:

• Ask what personal information we hold about you.

• Ask for a copy of it.

• Ask us to correct anything wrong or incomplete.

• Ask us to delete it, where we are not required to keep it.

• Withdraw consent to marketing or photography.

Email thenailstorynz@gmail.com or call 022 026 6740. We may need to confirm your identity first. We will respond within 20 working days.

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11. Security

Client records are held in Fresha behind password-protected accounts with access limited to our team. Payment data is handled by our payment providers, not stored by us. Paper forms, if used, are kept secure and destroyed once entered. No system is completely secure, but we take reasonable steps to protect your information.

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12. Privacy breaches

If a privacy breach occurs and it is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as soon as practicable, as required by the Privacy Act 2020.

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13. Complaints

Contact us first at thenailstorynz@gmail.com. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner — privacy.org.nz, 0800 803 909, or enquiries@privacy.org.nz.

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14. Changes to this policy

We may update this policy. The current version is always the one published here, with the last updated date shown above.

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15. Contact

The Nail Story Unit 32/210–218 Victoria Street West, Victoria Park Market, Auckland CBD 1010 022 026 6740 · thenailstorynz@gmail.com