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Privacy Policy for The Nail Story

Effective Date: 2/11/2024

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At The Nail Story, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services at our salon in Auckland CBD.

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1. Information We Collect

We collect information to provide you with the best possible experience and services:

  • Personal Information: This includes your name, email address, phone number, and any additional information provided when booking an appointment or making an inquiry.

  • Service Information: Details related to the services you book, including specific preferences or requests.

  • Payment Information: Payment details are securely processed through third-party providers. We do not store your credit card information on our systems.

  • Technical Information: When visiting our website, we may collect data such as your IP address, browser type, device information, and browsing patterns. This helps us enhance website functionality and user experience.

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2. How We Use Your Information

We use the collected information to:

  • Manage your bookings through our third-party provider, Fresha.

  • Communicate with you regarding appointments, service inquiries, and updates.

  • Enhance our services, provide relevant offers, and improve customer experience.

  • Conduct website analytics to improve usability.

  • Comply with legal requirements and protect our rights.

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3. Booking and Payment Processing

We use Fresha as our booking platform. By scheduling an appointment with us, you also agree to Fresha's Privacy Policy, as they handle the booking and associated data. Fresha securely processes your booking details, including any personal and contact information necessary for your appointment.

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4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For instance, booking records may be retained for customer service and tax compliance purposes.

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5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and gather information about site usage. Cookies are small files stored on your device that allow us to remember your preferences, optimize site performance, and present relevant content.

  • Essential Cookies: Required for basic website functionality.

  • Analytics Cookies: We use Google Analytics to assess website performance and user engagement.

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You may adjust your browser settings to decline cookies; however, some website features may not function properly as a result.

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6. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary for providing services, meeting legal obligations, or protecting our rights. Limited information may be shared with Fresha for booking purposes and with Google Analytics to assess website performance.

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7. Security of Your Information

We take security seriously and employ reasonable measures to protect your information from unauthorized access, alteration, or disclosure. While no data transmission over the internet is 100% secure, we are committed to safeguarding your data to the best of our ability.

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8. Your Rights

As a client of The Nail Story, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Rectification: Request correction of any inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Objection: Object to our use of your information for direct marketing.

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To exercise any of these rights, please contact us at thenailstorynz@gmail.com or call us at 022 026 6740. We may require verification of your identity before processing your request.

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9. Third-Party Links

Our website may contain links to other websites or services outside of our control. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

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10. Updates to Our Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on our website with a revised effective date.

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11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

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The Nail Story
Located in: Victoria Park Market
Address: Unit 32/210-218 Victoria Street West, Auckland CBD, Auckland 1010
Email: thenailstorynz@gmail.com
Phone: 022 026 6740

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Thank you for choosing The Nail Story. We are committed to providing a safe, secure, and enjoyable experience for every client.

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